Contact information
CONTACT INFORMATION
Last updated: August 5, 2026
Theraliz provides customer service and support for orders placed through theraliz.com.
Customer Support
Trading name: Theraliz
Website: theraliz.com
Customer support email: care@theraliz.com
Country of operation: Mexico
Primary market: United States
Support hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time
We aim to respond to customer inquiries within 2 business days.
Reasons to Contact Us
You may contact us regarding:
- Questions before placing an order.
- Order status.
- Address corrections.
- Cancellation requests.
- Shipping and tracking concerns.
- Products that arrive damaged, defective, incomplete, or incorrect.
- Return requests.
- Refund status.
- Product-use questions.
- Privacy requests.
- Complaints or other customer-service matters.
When contacting us about an existing order, please include:
- Your full name.
- Your order number.
- The email address used at checkout.
- A clear description of your request.
- Photographs or video when reporting damage, defects, missing components, or an incorrect item.
Do not send sensitive payment information, complete card numbers, passwords, or security codes by email.
Order Changes and Cancellations
Contact us as soon as possible if you need to correct an address, change an order, or request cancellation.
We will make a reasonable effort to assist, but we cannot guarantee changes or cancellation after an order has entered processing, fulfillment, or shipping.
Applicable requests will be handled according to our Return and Refund Policy.
Returns
Do not send a product back without contacting us first.
The address displayed on the shipping package is not necessarily an authorized return address.
After a return request has been reviewed and approved, we will provide:
- The applicable return instructions.
- The authorized return destination.
- Any required documentation.
- Information about return-shipping responsibility.
Products sent without prior authorization or to an unauthorized address may not be accepted.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at:
Please include your order number and clear photographs or video showing:
- The external package.
- The shipping label.
- The product.
- The accessories received.
- The problem being reported.
Do not discard the product or packaging until we have reviewed your request.
Shipping and Tracking Concerns
Before contacting us about tracking, please review the order-status page and any tracking information sent to your email.
Tracking can sometimes take several business days after dispatch to begin showing movement.
For a package marked as delivered but not located, please first check:
- Your mailbox.
- Porch or entrance.
- Parcel locker.
- Reception or building management.
- Household members.
- Nearby neighbors.
- Any secure location used by the carrier.
If the package still cannot be located, contact us so we can review the situation.
Complaints
We take customer concerns seriously.
To submit a complaint, email care@theraliz.com and include:
- Your order number, when applicable.
- A description of the issue.
- The resolution you are requesting.
- Supporting photographs, documents, or correspondence.
We will review the matter and respond within a reasonable timeframe.
Privacy Requests
Questions or requests concerning personal information may be sent to:
Please use the subject line:
Privacy Request
We may need to verify your identity before responding to a request involving personal information.
Our handling of personal information is further described in our Privacy Policy.
Formal or Regulatory Requests
Authorized legal, regulatory, payment-dispute, or law-enforcement inquiries may be sent initially to:
Please clearly identify:
- The requesting person or organization.
- The nature of the request.
- The applicable authority or reference number.
- The requested response date.
- Valid contact information.
Additional business information may be provided when reasonably required for a legitimate and properly authorized request.
Electronic Communications
By contacting us electronically, you agree that we may respond using email or another electronic method associated with your inquiry.
You are responsible for ensuring that the email address you provide is accurate and that messages from care@theraliz.com are not blocked or directed to spam.
Contact Summary
Theraliz Customer Care
Website: theraliz.com
Email: care@theraliz.com
Country of operation: Mexico
Support hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time
We aim to respond within 2 business days.