Legal notice
LEGAL NOTICE
Last updated: August 5, 2026
Website Operator
The website theraliz.com is operated under the trading name Theraliz.
Theraliz is an online retail brand operated from Mexico and serving customers primarily in the United States.
Customer and legal inquiries may be sent to:
Website: theraliz.com
Email: care@theraliz.com
Country of operation: Mexico
Support hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time
We aim to respond to customer inquiries within 2 business days.
Additional identifying or business information may be provided when reasonably required for an authorized return, formal legal notice, regulatory request, payment dispute, or other legitimate and properly verified purpose.
Purpose of This Website
Theraliz.com is an ecommerce website used to:
- Present products.
- Provide product information.
- Receive and process orders.
- Provide customer service.
- Communicate policies and order information.
- Offer related digital features and services.
Use of this website is subject to our:
- Terms of Service.
- Privacy Policy.
- Return and Refund Policy.
- Shipping Policy.
- Contact Information.
- Any product-specific instructions, limitations, and warnings.
These policies form part of the conditions governing use of the website and purchases through it.
Ecommerce Platform
Theraliz.com is hosted and powered by Shopify.
Shopify provides the ecommerce technology used to operate the store, but products purchased through theraliz.com are sold by Theraliz.
Shopify is not the seller of our products and is not responsible for product descriptions, warranties, fulfillment, delivery, returns, refunds, customer service, or disputes between Theraliz and its customers, except where Shopify separately provides a service under its own terms.
Product Information
We make reasonable efforts to ensure that product descriptions, prices, images, availability, specifications, and other information are accurate.
However:
- Product appearance may vary slightly because of screens, lighting, photography, packaging, or manufacturing tolerances.
- Packaging may be updated.
- Availability may change.
- Minor errors or omissions may occur.
- Product information may be corrected or updated when necessary.
If a material error affects an order, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund.
Personal-Care and Cosmetic Information
Products sold by Theraliz are intended for personal-care and cosmetic purposes unless expressly stated otherwise.
Information appearing on this website is provided for general product-information purposes.
It is not intended as:
- Medical advice.
- A diagnosis.
- A substitute for treatment.
- A recommendation to discontinue professional care.
- A promise to cure, treat, or prevent a disease.
Customers should read and follow all product instructions and warnings.
Individual experiences and cosmetic results may vary.
Customers with medical conditions, unusual sensitivity, implanted electronic devices, recent procedures, pregnancy, medication concerns, or other questions about safe use should seek guidance from an appropriately qualified professional before using the product.
Intellectual Property
Unless otherwise indicated, the original content and presentation of theraliz.com—including text, branding, design, graphics, photographs, video, layout, icons, and promotional materials—are owned by or licensed to Theraliz.
Third-party names, trademarks, photographs, platforms, and materials remain the property of their respective owners.
Website content may not be reproduced, distributed, republished, commercially exploited, or presented as belonging to another business without appropriate authorization.
Limited personal and non-commercial use of the website is permitted.
Trademarks
The name Theraliz, associated branding, logos, product presentation, slogans, and visual identity may be protected as trademarks, trade dress, copyrighted material, or other intellectual property.
Use of these elements without authorization must not:
- Suggest affiliation.
- Suggest endorsement.
- Mislead customers.
- Imitate the store.
- Divert customers through deceptive branding.
- Be used to market competing or counterfeit products.
All other trademarks belong to their respective owners.
Third-Party Content and Links
Theraliz.com may contain links, embedded content, or services provided by third parties, including:
- Shopify.
- Payment providers.
- Shipping carriers.
- Advertising platforms.
- Analytics services.
- Social-media platforms.
- Customer-support tools.
Third-party services are subject to their own terms and privacy practices.
A link or integration does not necessarily mean that Theraliz endorses all content, services, or claims offered by the third party.
This section does not remove responsibilities that applicable law places on Theraliz for service providers acting on its behalf.
Website Availability
We use reasonable efforts to keep theraliz.com accessible and functional.
However, access may occasionally be interrupted because of:
- Maintenance.
- Platform outages.
- Security updates.
- Technical problems.
- Hosting issues.
- Internet or carrier disruptions.
- Legal requirements.
- Events outside our reasonable control.
We do not guarantee uninterrupted or error-free access at all times.
Security
Users must not:
- Attempt unauthorized access.
- Circumvent security measures.
- Introduce malware or malicious code.
- Scrape the site in an abusive manner.
- Interfere with checkout or payment systems.
- Use false or stolen payment details.
- Impersonate another person.
- Use the website for fraud or unlawful conduct.
Suspected fraud, security incidents, or abuse may result in order cancellation, account restriction, reporting to service providers, or other appropriate action.
External Communications
Official customer-service communications are sent from or directed through:
Customers should be cautious of messages requesting:
- Complete payment-card information.
- Passwords.
- Security codes.
- Unexpected transfers.
- Payment to an unrelated personal account.
- Login credentials.
Theraliz will not request complete payment-card details or card security codes through ordinary email.
Errors, Pricing, and Availability
We reserve the right to correct:
- Typographical errors.
- Incorrect prices.
- Technical errors.
- Availability errors.
- Promotional errors.
- Shipping-information errors.
When a material error affects an order, we may contact the customer to confirm corrected information or cancel and refund the affected transaction.
We will not use this provision to add undisclosed mandatory charges after purchase.
Limitation of Website Information
General information made available on theraliz.com should not be interpreted as professional medical, legal, tax, financial, or technical advice.
Users should obtain qualified advice when their circumstances require it.
Nothing in this Legal Notice excludes duties, warranties, or consumer rights that cannot lawfully be excluded.
Consumer Rights
Nothing in this Legal Notice is intended to waive, restrict, or exclude any mandatory consumer protection.
Customers may retain rights under laws applicable in:
- The merchant’s place of operation.
- The customer’s place of residence.
- The destination of the order.
- The jurisdiction governing the transaction.
Where a conflict exists, mandatory applicable law prevails.
Governing Framework
Theraliz operates from Mexico and serves customers primarily in the United States.
Use of the website and purchases made through it are subject to applicable law and the policies published on theraliz.com.
Disputes that cannot be resolved informally will be handled by the competent authorities or courts determined under applicable law.
Before initiating a formal claim, customers are encouraged to contact:
This does not prevent a customer from exercising any mandatory right or contacting a competent authority.
Formal Notices
Formal legal, regulatory, intellectual-property, payment-dispute, or authorized governmental communications may initially be sent to:
The communication should identify:
- The sender.
- The organization represented.
- The legal or regulatory basis of the request.
- The relevant order, content, account, or transaction.
- Supporting documentation.
- A reliable method of reply.
We may request identity, authority, or authenticity verification before disclosing information or taking action.
Privacy
Personal information is processed according to the Privacy Policy published on theraliz.com.
Because Shopify hosts the store, information may also be processed by Shopify and other providers used for:
- Checkout.
- Payments.
- Fraud prevention.
- Fulfillment.
- Customer support.
- Analytics.
- Advertising.
- Website operation.
Privacy-related inquiries may be sent to:
Changes to This Legal Notice
We may update this Legal Notice to reflect changes in:
- Our website.
- Products or services.
- Technology.
- Operational practices.
- Legal requirements.
- Security measures.
The latest version will be published on this page with an updated revision date.
Changes will not retroactively remove customer rights attached to an order already accepted, except where permitted by applicable law.
Contact
Questions about this Legal Notice may be sent to:
Theraliz Customer Care
Website: theraliz.com
Email: care@theraliz.com
Country of operation: Mexico
Support hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time
We aim to respond within 2 business days.