SHIPPING POLICY

Last updated: August 5, 2026

Shipping Overview

Theraliz currently ships primarily to customers located in the United States.

We work with third-party fulfillment partners, warehouses, suppliers, and shipping carriers to prepare and deliver orders.

This Shipping Policy explains our estimated processing and delivery times, tracking procedures, address requirements, delays, lost packages, and other shipping-related matters.

By placing an order through theraliz.com, you agree to this Shipping Policy.

Order Processing

Orders are generally processed within 1 to 3 business days after payment is successfully completed.

Business days are Monday through Friday and exclude weekends and recognized public holidays.

Processing time may include:

• Payment verification.
• Fraud-prevention review.
• Order confirmation.
• Inventory confirmation.
• Product preparation.
• Packaging.
• Transfer to the shipping carrier.

Orders placed during weekends or holidays will normally begin processing on the next business day.

Processing time is separate from transit or delivery time.

Estimated Delivery Time

After an order has been processed and dispatched, estimated delivery to the United States is generally:

7 to 15 business days

The complete estimated timeframe is therefore usually:

8 to 18 business days from the date the order is placed, including processing and transit.

These are good-faith estimates rather than guaranteed delivery dates.

Actual delivery time may vary according to:

• Customer location.
• Product availability.
• Fulfillment warehouse.
• Shipping method.
• Carrier performance.
• Customs or security inspections.
• Weather.
• Public holidays.
• Incorrect or incomplete addresses.
• Events outside our reasonable control.

Any faster delivery estimate displayed on a product page or at checkout should apply only when that estimate has been confirmed for the specific product and destination.

Shipping Destinations

We currently focus on shipping within the United States.

Certain products or shipping methods might not be available in every state, territory, military address, PO box, or remote location.

We may cancel and refund an order if we cannot reasonably deliver it to the address provided.

Customers should review all delivery information carefully before placing an order.

Shipping Charges

Any applicable shipping charge will be displayed before the customer completes checkout.

When an order qualifies for free shipping, the shipping charge will appear as free at checkout.

Free shipping does not necessarily mean expedited shipping.

Shipping charges may vary based on:

• Destination.
• Product.
• Order value.
• Shipping method.
• Promotional offer.

We will not add undisclosed mandatory shipping charges after an order has been completed.

Order Confirmation

After an order is placed, the customer should receive an order-confirmation email at the email address submitted during checkout.

The confirmation email does not necessarily mean that the order has already shipped.

Customers should review the confirmation carefully and contact us promptly if they notice an error involving:

• Name.
• Shipping address.
• Product.
• Variant.
• Quantity.
• Contact information.

Contact us at care@theraliz.com as soon as possible to request a correction.

We will make a reasonable effort to help, but we cannot guarantee an address or order change after fulfillment has started.

Tracking Information

When tracking becomes available, we will send it to the email address associated with the order or make it available through the order-status page.

Tracking may require 2 to 5 business days after dispatch to begin showing movement.

A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

Customers are responsible for monitoring their tracking and notifying us if they identify an unusual issue.

Some orders may be transferred between multiple logistics partners before final delivery. As a result, a tracking number or carrier may change during transit.

Orders Containing Multiple Items

Products in the same order may occasionally be fulfilled from different locations.

As a result:

• Items may arrive in separate packages.
• Packages may have different tracking numbers.
• Packages may arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Customers may contact care@theraliz.com if they need help identifying the status of another package.

Shipping Delays

Delivery estimates are not guaranteed.

Possible causes of delay include:

• High order volume.
• Supplier-processing delays.
• Inventory changes.
• Carrier disruptions.
• Customs or security procedures.
• Severe weather.
• Public holidays.
• Transportation interruptions.
• Incorrect customer information.
• Events outside our reasonable control.

If we learn that an order has not yet shipped and cannot be dispatched within the timeframe originally communicated, we will provide updated information.

When required by applicable law, customers will be given the option to:

• Accept the revised shipping timeframe; or
• Cancel the unshipped order and receive a refund.

Sellers offering merchandise online in the United States must have a reasonable basis for any advertised shipping timeframe. When the promised shipping time cannot be met, applicable FTC rules generally require notice and an opportunity to consent to the delay or receive a refund for the unshipped order.

Address Changes

Customers must provide a complete and accurate shipping address.

If an address needs to be changed, contact care@theraliz.com immediately and include the order number and corrected address.

We cannot guarantee changes after the order has entered processing or has been transferred to a fulfillment partner.

Once an order has shipped, we may be unable to reroute it.

Theraliz is not responsible for delivery problems resulting from inaccurate information provided by the customer, although we will make a reasonable effort to help.

Incorrect or Incomplete Addresses

A shipping address should include, where applicable:

• Full recipient name.
• Street address.
• Apartment, suite, or unit number.
• City.
• State.
• ZIP code.
• Valid telephone number.
• Valid email address.

If an order is returned because of an incorrect or incomplete address, refusal, or failure to collect the package, the customer should contact us.

Depending on the circumstances, we may:

• Arrange reshipment at the customer’s expense.
• Refund the recoverable portion of the order.
• Deduct non-recoverable shipping or return expenses where permitted by law.

No deduction will be made when the address or shipping error was caused by Theraliz or a service provider acting on our behalf.

Undeliverable and Refused Packages

Packages may be considered undeliverable when:

• The address is incomplete.
• The carrier cannot access the location.
• Delivery is repeatedly unsuccessful.
• The recipient cannot be identified.
• The package is not collected.
• The recipient refuses delivery.

Customers should not refuse a package as a substitute for requesting an authorized return.

A refused package may incur return or reshipping costs.

Refunds for refused or undeliverable packages will be evaluated after the package status and recoverable amount have been confirmed.

Packages Marked as Delivered

If tracking shows that an order was delivered but the customer cannot locate it, the customer should:

1. Confirm that the shipping address was entered correctly.
2. Check the mailbox, entrance, porch, reception area, parcel locker, and other secure locations.
3. Ask household members, neighbors, building management, or reception staff.
4. Allow up to 2 business days, because some carriers may mark packages as delivered shortly before final handoff.
5. Contact the carrier when appropriate.
6. Contact us at care@theraliz.com if the package still cannot be found.

Please include:

• Order number.
• Full delivery address.
• Tracking number.
• Any information received from the carrier.

We will review the case and, when appropriate, request an investigation from the carrier or fulfillment partner.

A delivered tracking scan does not automatically prevent us from reviewing a legitimate delivery concern. However, we cannot guarantee an immediate refund or replacement while an investigation is pending.

Lost Packages

A package may be considered potentially lost when tracking has not shown meaningful movement for an unusually long period or when the carrier confirms loss.

Contact us at care@theraliz.com so we can investigate.

After reviewing the tracking and carrier information, we may offer an appropriate resolution, which may include:

• Continued investigation.
• Replacement.
• Reshipment.
• Refund.

The available resolution will depend on the circumstances, carrier findings, availability, and applicable law.

Customers should report suspected lost packages within a reasonable time after the estimated delivery period.

Damaged Packages

If an order arrives visibly damaged, defective, incomplete, or incorrect, contact us promptly at care@theraliz.com.

Include:

• Order number.
• Photographs of the external package.
• Photograph of the shipping label.
• Photographs or video of the product.
• Description of the problem.
• Photographs of all included accessories.

Do not discard the product or packaging until we have reviewed the request.

Damaged, defective, incomplete, and incorrect products are handled under our Return and Refund Policy.

Customs, Import Duties, and Taxes

Orders may be fulfilled from domestic or international locations.

Customs duties, import taxes, handling charges, or other government fees may apply depending on:

• Product origin.
• Destination.
• Order value.
• Applicable regulations.
• Shipping method.

Any charge collected by Theraliz will be displayed at checkout.

Charges imposed directly by customs authorities, carriers, governments, banks, or other third parties may be outside our control.

When a customer is responsible for such a charge, we will seek to communicate that responsibility before purchase when reasonably known.

Shopify requires dropshipping merchants to communicate additional fees, including possible import or customs charges, before customers complete a purchase.

Customers should not refuse a shipment solely to avoid customs or import charges without contacting us first. Refusal may result in non-recoverable shipping or return costs.

Order Cancellations

Contact care@theraliz.com as soon as possible to request cancellation.

We will make a reasonable effort to cancel an order before processing or fulfillment begins.

We cannot guarantee cancellation after:

• The order has entered processing.
• The order has been submitted to the supplier.
• A shipping label has been created.
• The package has been dispatched.

If the order has already shipped, it must normally be handled through the Return and Refund Policy.

A successfully canceled unshipped order will be refunded to the original payment method.

Fulfillment Partners

Theraliz may use third-party suppliers, warehouses, carriers, and logistics providers to fulfill orders.

A package may therefore:

• Originate from a location different from our country of operation.
• Display the name of a fulfillment or logistics partner.
• Travel through multiple carrier networks.
• Arrive in packaging provided by a fulfillment partner.

The shipping address on the package is not necessarily an authorized return address.

Do not return products without contacting us and receiving instructions.

Returns

Shipping-related return questions are governed by our Return and Refund Policy.

Do not send a product to:

• The address shown on the package.
• The carrier.
• The supplier.
• Any address obtained from an unauthorized source.

Contact care@theraliz.com first.

If a return is approved, we will provide the applicable instructions and authorized destination.

Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and shipping information.
• Monitoring order and tracking communications.
• Providing reasonable access for delivery.
• Responding to carrier requests when necessary.
• Informing us promptly of address or delivery issues.
• Reviewing applicable customs information.
• Following authorized return instructions.

These responsibilities do not remove protections or remedies that customers have under applicable law.

Contact Us

For shipping questions, tracking concerns, address corrections, lost packages, or delivery problems, contact:

Theraliz Customer Care
Website: theraliz.com
Email: care@theraliz.com
Country of operation: Mexico
Support hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time

We aim to respond within 2 business days.